Refund Policy

Last updated: [Jan.28th,2026]

Thank you for choosing Urocomm.
This Refund Policy explains the conditions under which refunds may be issued for Urocomm products and services.

Please review this policy carefully before making a purchase.

Refund eligibility depends on the type of product purchased and its usage status.
By completing a purchase on the Urocomm website or app, you agree to this Refund Policy.

2.1 Device Returns

WiFi devices may be eligible for a refund if:

The return request is made within 7 days of delivery

The device is unused, undamaged, and in its original packaging

All accessories are included

Return shipping costs may apply unless the return is due to a confirmed defect.

2.2 Defective or Faulty Devices

If your WiFi device is defective upon arrival or fails under normal use:

Please contact our support team with a description of the issue

We may offer a replacement or refund after inspection

Due to the digital nature of eSIM products:

eSIMs are delivered electronically and activated via QR code.

Once an eSIM has been installed, activated, or used, it is non-refundable.

If an eSIM has not been installed or activated, a refund may be considered upon request, subject to verification.

Refunds will not be issued for:

Incompatible devices (please check compatibility before purchase)

User error or failure to follow activation instructions

Poor performance caused by local network conditions beyond our control

Activated or partially used data plans are non-refundable

Unused data plans may be eligible for a refund if requested before activation

Expired data plans are not eligible for refunds

Approved refunds will be processed to the original payment method

Refund processing may take 5–10 business days, depending on your payment provider

Any applicable transaction fees may be non-refundable

To request a refund, please contact our support team and provide:

Your order number

The product or service in question

A brief explanation of your request

Email: service@urocomm.com

Initiating a chargeback without contacting Urocomm first may delay the resolution process.
We encourage customers to contact our support team so we can assist you promptly.

Urocomm reserves the right to update or modify this Refund Policy at any time.
Any changes will be posted on this page with an updated revision date.

If you have questions about this Refund Policy, please contact us by email:

Email: service@urocomm.com
Website: www.urocomm.com