WiFi Devcie FAQs
1.What is Mobile Hotspot?
1.What is Mobile Hotspot?
A mobile hotspot is like a portable router that can give you a mobile internet connection anywhere. Urozetta Mobile Hotspot’s unique technology allows it to be used to get data and internet connections globally.
2.Can I just use WiFi in a hotel or a cafe?
2.Can I just use WiFi in a hotel or a cafe?
WiFi in hotels and café’s are open to anyone so are very risky and insecure. Using public free WiFi can put you and your personal data in danger of being hacked. Public WiFi areas are frequent targets of cyber-criminals. That is why it is best to never use public Wifi. In many countries, hotel and café WiFi you must pay for usage and connections can be slow and insecure.
3.Is my Urocomm WiFi network secure?
3.Is my Urocomm WiFi network secure?
Urocomm WiFi networks are secure and keep your data safe. We connect you directly, securely and privately to Internet Service Providers. Your connection will not be open to the public. Only those with the network name and password can access the network.
4.What should I do when my Phone/Tablet cannot connect with the device?
4.What should I do when my Phone/Tablet cannot connect with the device?
1). Make sure the Phone/Tablet’s WLAN Wi-Fi is turned on.
2). Refresh your device's network connection list and search for the device’s SSID.
3). Make sure to input the correct password.
4). Disconnect your device from your current network and then reconnect.
5.What should I do when the device has no internet connection?
5.What should I do when the device has no internet connection?
1). Make sure the device status is normal. Please not that the signal may be weaker when in airports, mountainous areas, basements, rural areas, on highways, islands and at harbors. Please restart and try again after moving to a different location.
2). If you still cannot get an internet connection, please contact us by email at service@urocomm.com
6.What happens when my data runs out?
6.What happens when my data runs out?
You can easily top up a new data plan anytime via the Urocomm website or app.
Your device remains usable—no need to buy a new one.
7.Can I use my old Urocomm WiFi device?
7.Can I use my old Urocomm WiFi device?
Yes. As long as your device is functioning, you can continue using it with new data plans.
If your device is outdated, we also offer upgrade promotions for existing users.
8.How do I change the Wi-Fi name and password?
8.How do I change the Wi-Fi name and password?
First, connect your mobile phone or PC device to your Mobile Wi-Fi WLAN network by entering website as your user manual (like “192.168.225.1” or “192.168.0.1”) into your browser. Enter the password “12345678” to open the administrative interface. On this platform, you can change your Wi-Fi name and password. Remember to save after changes have been made.
Alternatively, you can change the Wi-Fi name and password in the Urocomm APP
9.What should I do if my device is lost?
9.What should I do if my device is lost?
If your device is lost accidentally, please contact customer service to freeze your account to avoid additional fees.
eSIM FAQs
1. What is an eSIM?
1. What is an eSIM?
An eSIM is a digital SIM that allows you to access mobile data without using a physical SIM card. You can download and activate it directly on your compatible device.
No shipping. No SIM swapping. Instant connectivity.
2. How do I activate my Urocomm eSIM?
2. How do I activate my Urocomm eSIM?
After purchasing a plan, you will receive a QR code or in-app installation option. Simply scan the QR code or install via the Urocomm App, follow the instructions, and your eSIM will be ready to use in minutes.
3. Do I need to remove my physical SIM?
3. Do I need to remove my physical SIM?
No. You can keep your physical SIM in your device and use Urocomm eSIM for data at the same time. This allows you to continue receiving calls and SMS on your main number.
4. When does my eSIM plan start?
4. When does my eSIM plan start?
Your plan starts when the eSIM connects to a supported network for the first time, not at the time of purchase.
5. Can I use the eSIM in multiple countries?
5. Can I use the eSIM in multiple countries?
Yes. Urocomm offers local, regional, and global eSIM plans. Please check the plan details to confirm supported countries and regions.
6. Can I top up or extend my eSIM plan?
6. Can I top up or extend my eSIM plan?
Yes. You can easily top up data or purchase a new plan through the Urocomm App or website at any time.
7. Can I use eSIM for hotspot or tethering?
7. Can I use eSIM for hotspot or tethering?
Yes. Most devices support hotspot and tethering with eSIM, but availability depends on your device model and operating system.
8. What happens if I run out of data?
8. What happens if I run out of data?
Once your data is used up, your connection will stop. You can instantly purchase a top-up or a new plan to continue using the service.