General questions

What is data roaming?

When travelling to different countries, local data providers will charge extremely high roaming charges for data. With Urocomm services, you can get access to fast, secure and low-cost data instantly, whichever country you are in.

Why do I need Urocomm internet SIM card or Mobile WiFi Hotspot?

Can I just use WiFi in a hotel or a cafe?

Is my Urocomm WiFi network secure?

What is Mobile Hotspot?

How do I change the Wi-Fi name and password?

What should I do when the device has no internet connection?

Why can I not use my device after a SIM card is inserted?

Shipping policy

Free Shipping on All Orders

For Data Packages

For Physical Products

Where do you ship to?

How long will my order take?

Do you have Express Shipping?

Returns and exchanges

How do I ship my order back to you?

After sales services
Warranty and repairs

Warranty and repairs