Privacy Policy

Last updated: [Jan.28th, 2026]

Urocomm (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, WiFi devices, eSIM products, and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

Name

Email address

Billing and payment information

Order and transaction details

Account credentials (if applicable)

1.2 Usage & Device Information

When you use our Services, we may automatically collect:

IP address

Device type, operating system, and browser

Usage data related to data plans and services

Diagnostic and performance data

1.3 eSIM & Network Information

For eSIM and WiFi services, we may collect limited technical information necessary to deliver connectivity, such as:

Network identifiers

Activation status

Country or region of use

This information is used only for service provision, troubleshooting, and compliance purposes.

We use your information to:

Provide and maintain our Services

Process orders and payments

Activate and manage WiFi and eSIM services

Communicate with you about your account or orders

Provide customer support

Improve our products and user experience

Comply with legal and regulatory requirements

We do not sell your personal information.

We may share your information with:

Trusted service providers (payment processors, cloud services, network partners)

Telecommunications and network operators, solely to deliver connectivity services

Legal authorities, if required by law or to protect our rights

All partners are required to handle your data securely and in accordance with applicable laws.

We retain personal information only for as long as necessary to:

Provide our Services

Comply with legal, accounting, or regulatory obligations

Resolve disputes and enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

Access your personal information

Correct or update your information

Request deletion of your personal data

Object to or restrict certain processing activities

To exercise your rights, please contact us using the details below.

We use cookies and similar technologies to:

Enable essential website functions

Analyze website traffic and usage

Improve performance and user experience

You can control or disable cookies through your browser settings.
Please note that some features may not function properly without cookies.

Your information may be processed and stored in countries outside your place of residence.
We take appropriate safeguards to ensure that international data transfers comply with applicable data protection laws.

Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.

Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties.

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of our Services constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: service@urocomm.com
Website: www.urocomm.com